Shipping policy

Shipping

Huwets
Klaus Felix Gustav Hartmann
Markisenweg 5, 50667 Köln, Germany
Email: info@huwets.store
Phone: +49 221 16050400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Awnings & screens

Fabric care, sensors, LED strips and fixing sets ship by parcel; awnings and zip-screens are heavy and long and ship on a pallet. Delivery is kerbside: the carrier brings it to the nearest accessible door, not fitted or wired — fitting is heavy, long and at height, so two or more people and professional installation are recommended. Fix to a sound, load-bearing wall (or a rated frame) per the instructions and have the motor wired through an RCD by a qualified electrician. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.