Refund policy

Returns & Refunds

Huwets
Klaus Felix Gustav Hartmann
Markisenweg 5, 50667 Köln, Germany
Email: info@huwets.store
Phone: +49 221 16050400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@huwets.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. An awning, screen, sensor or accessory must be returned complete and in its original packaging; an awning or screen that has been fitted and wired cannot always be returned in a resaleable state. Unused accessories and components in original packaging may be returned within the statutory 14-day withdrawal period. Check the width and projection, your wall, your exposure and your access route before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Fabric, motors, sensors, arm cords, brackets and LED drivers wear and weather with use and are stocked as spares — this is normal, not a defect; clean and re-proof the fabric and dry it before rolling away. Damage or a hazard from an awning or screen fixed to render or cladding rather than a load-bearing wall, from a folding-arm awning left out in wind (no wind sensor, not retracted), or from a motor wired by someone other than a qualified electrician is not a warranty defect, and this is an outdoor shading product.